Brand new service from Axiom. Order Onlne from 
If your phone is covered by the Axiom Retail warranty and you bring it to Phonecare for repairs, we will give you a temporary phone so that you can continue to stay in touch.
Here’s another great reason to purchase your BlackBerry® smartphone from an Axiom Retail outlet. If it ever needs fixing, we’ll do it within 1 hour. Guaranteed. And if we don’t? You’ll get a replacement BlackBerry® smartphone free of charge. 
Relax and enjoy the hassle free 2-year warranty that comes with every Nokia* and Sony Ericsson phone purchase at Axiom. To activate your warranty, simply leave your details in-store after your purchase.
If your phone needs servicing, simply call our toll free number and we will pick up your phone, repair it and deliver it back to you for free. Conditions Apply.
Send a Gift for any occasion and avail our Free* Gift Wrap for all orders above AED 1000.Need Help
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment terms
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- We use Aramex for shipping.
- Privacy & Security
- Privacy:We value the trust you place in AxiomTelecom.com. That's why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices. Note: Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.For more details, please see our Privacy Policy.
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Safe and Secure Shopping
Is it safe to use my credit card or debit card?
Yes, shopping at AxiomTelecom.com is 100% safe. Credit card payments are processed through Network International, a payment gateway that interfaces with various banks. Network International uses the latest encryption technology to protect your credit card information. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.
Furthermore, Network International also asks you to enter the CVV (Credit Verification Value) number on your credit card. This is a 3 digit number which follows your credit card number and is given at the back of the card to ensure that the person entering the card number has the physical plastic card with him/her.
You can be assured that AxiomTelecom.com offers you the highest standards of security currently available on the net so as to ensure that your shopping experience is private, safe and secure.
Does AxiomTelecom.com store my credit card or debit card information?
AxiomTelecom.com does not collect or store your account information at all. Your transaction is authorized at multiple points, first by Network International and subsequently by Visa/Mastercard secure directly without any information passing through us.
Returns & Replacements - If a product is found to be defective or not found to be working as per the required specifications, customer will have to take the unit to the nearest Phonecare service center.
- The normal repair process would take 2 to 3 working days but in the event the device has to be sent to higher level of repairs it would take 7 to 10 working days. On completion of the repair customer will be notified by SMS.
- The decision on replacement of a product will vary on case to case basis and there will be certain criteria’s for that:
• Dead on arrival (If the product is not functioning on receiving from the courier, customer has to contact the customer service number immediately (within 24 hours) and take the unit to the nearest Phone care service centre. Phone care technical team would analyse the device and based on which customer will be provided a replacement unit within 24 to 48 hours by courier.
• In the event that a product is malfunctioning and not repairable then the main board of the device will be replaced and will not be replaced with commercial stock.
- If a product is found to be misused, mishandled, tampered or any form of unauthorized repair carried out on the device, the unit will be considered out of warranty and customer will be charged for repairs. The same applies if a product is found to be liquid damaged.
- Payment Terms
- We accept Credit and Debit Cards both Visa and Mastercard. We also accept Cash of Delivery and Bank Transfers.If you are paying through credit card you will be charged only once we confirm your order with you. View our Payment Terms
- Viewing Orders
- You will Receive an Email immediately after you make an order with us.You can view the status of your order once you Login into your Account and under the My Account tab.
- Your past order history can also be seen in this page.
- Updating Account Information
- If you Require to update yoru information in your Free AxiomTelecom account ,you can do so by logging in to your account and update your contact information.Updated information will help you with a Faster checkout ,view your wish list and view your pesonalised recommendations.